At Stitch Mob, we make every effort possible to ensure your items will be produced at their best quality. We offer a money-back guarantee on products that do not meet our quality standard.

We will offer a credit to your account, or a replacement item free of charge, if one or more of the following occurs:

• Incorrect style, color, or size: If the garment printed on does not match that of our order page
• Printing Error: If the finished product is misaligned by more than one-inch (1.0") off center from the provided measurements
• Incorrect Printing: The finished product artwork differs from the artwork supplied to us
• Missing or Damaged Garments: If your item was not delivered in a timely manner, or the garment was ripped, torn, or damaged

Due to the customized nature of our products, we will not issue credits or refunds for the following, but not limited to:

• The customer ordered the wrong size
• The customer purchased by mistake
• The customer no longer needs/wants the item
• The item arrived too late